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Global leader of high performance precision motion products - Shared Services
I have seen new groups using the system, and also more work is being done within the system versus using excel spreadsheets 100% of the time. Our user community is definitely leveraging the programs and parameters established by the help of BC Group.

What made you choose BC Group as a solution provider for your Longview application?

It was due to the level of expertise and ability to apply general business knowledge to our application. This was higher in some instances above what we received from the vendor (Longview).   Overall we were getting better service and a higher level of expertise than most of the Longview consultants, for a more economical rate.

Describe the experience of working with BC Group and its consultants.

My experiences have always been positive, pleasant and productive.  Every person I have dealt with has been proactive and responsive whenever there is issue or concern.  It is very rare to call the office and get the answering machine.  Marc and his team have also alerted me to software enhancements that may be applicable to our business.

What is BC Group doing right?

In addition to the above, I would say the ability to multi task with multiple clients and multiple tasks within clients, addressing concerns in an immediate fashion, overall professionalism, and keeping up to date with current software releases so our business can continue to leverage their expertise.

What can BC Group improve upon?

The only observation I have it to maintain better audit trails when customizations or modifications are done; it looks like earlier on, our custom processes have notes on them and when changes were made and we moved away from that.  I do notice it picking back up in the way of documentation, so I would maintain this practice going forward and maintain that diligence.

Express your personal level of satisfaction with the service you received from BC Group

On a personal level, I would not be able to maintain the system and handle all the issues without the assistance of BC Group.  Marc has received several panicked phone calls and was able to guide me though trouble areas (and also calm me down).  I am very pleased with the level of service.

How have you seen your business impacted by the services provided by BC Group?

I have seen new groups using the system, and also more work is being done within the system versus using excel spreadsheets 100% of the time.  Our user community is definitely leveraging the programs and parameters established by the help of BC Group.  



Global leader of high performance precision motion products - Shared Services